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Use Wrong Words, Wrong Way -- No Communication"
This article is new this week in The Business Journal's small business how-to section. To see what else is new, click here or click on the "how-to" tab at the top of The Daily Business Journal Online home page.It isn't just generational lines that form generational walls. The meaning of words is a significant problem in business -- particularly when it comes to employee and customer communications, marketing and sales. Is making a "thing" out of words really worth it? Absolutely. If employees don't use words the same way, they can't go in the same direction. <more>"