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Only Holders of Brainy Jobs Get Paid for Emotional Toil
This article is new this week in The Business Journal's small business how-to section. To see what else is new, click here or click on the "how-to" tab at the top of The Daily Business Journal Online home page.Friendly waiters, angry bill collectors and nurturing child-care workers are among the many American workers who experience emotionally charged encounters that require shows of empathy or other feelings but have little recompense, according to a recent University of Florida study.Unlike professionals whose jobs require less technical skill, however, those in positions that are high in both intellectual and emotional demands, such as doctor, lawyer or CEO, are amply rewarded for the stress they place on the worker's state of mind. <more>"