Welcome to the Business Journal Archives
Search for articles below, or continue to the all new BusinessJournalDaily.com now.
Search
Medical Mutual Launches Improved Web Site
"CLEVELAND -- Medical Mutual of Ohio has launched a redesign of its Web site with upgrades and features to help its members make more educated healthcare decisions, according to Chris Hoffman, manager of internet communications.The revamped site contains the essentials from the previous version but offers an entirely new feel and easier navigation in addition to providing more consumer information and interactive tools, Hoffman said. "One of the main goals of the redesign is to make it much easier for customers, employers, brokers and providers to use the company's online services," he said.The project began in June of 2004 with Medical Mutual customers having a huge say in the Web redesign. Hoffman and his staff gathered input from users of the company's My Health Plan, a Web-based program offering personalized account and claims information to Medical Mutual customers 24 hours a day, seven days a week.Among the Web redesign questions posed to customers: Is My Health Plan organized in the most user-friendly way possible and how can it be improved? The customer focus-group offered suggestions which, Hoffman said, was invaluable to the final redesign features.New features include: Health Estimator. In the Healthcare 101 section, members are provided with a Health Estimator which displays the cost of the top 100 most commonly performed procedures that occur in either a hospital or doctor's office. Health Compare now provides customers with hospital quality information. MDhub. This feature provides secure, online communication between Medical Mutual members and their physicians, where they can schedule an appointment, renew a prescription, obtain laboratory tests or request a referral. The redesigned site also provides easier access and navigation of Medical Mutual's popular SuperWell Health Management Health Programs and WebMD as well as tighter security. "The site provides more security for members by allowing them to create their own unique user name and password instead of using Social Security numbers, which are currently used only for registration," Hoffman noted.Founded in 1934, Medical Mutual of Ohio is the oldest and largest health insurance company based in Ohio and has offices in Based in Columbus, Cincinnati, Toledo, Akron, Dayton and Youngstown.Visit Medical Mutual of Ohio: www.MedMutual.com "