Flynn's Tire Wholesale Opens Order-Processing Center
WEST MIDDLESEX, Pa. -- Flynn’s Tire Wholesale has opened an order-processing call center at its corporate offices here. Flynn’s intends for the high-tech center to provide better service to all of its wholesale accounts.
Flynn’s has experienced tremendous growth over the past 10 years, reports general manager Shaun Fitzgerald, and if it is to provide the level of service to keep pace with its growth, the call center was needed.
"We wanted our distribution centers to focus only on the warehouse functions of supplying our customers with the tires they need when they need them as efficiently as possible," he said in a prepared statement. "This call center was devised to allow both phone and business-to-business website orders to be handled by skilled, full-time operators whose sole function is to focus on taking our customers’ orders without being involved or distracted by the shipping and receiving activities."
Mark Munnell will supervise call center operations.
Flynn's operates warehouses in Solon, Ohio, and Carnegie, Greensburg and Mercer Pa. The recent installation of a new inventory management system in these locations allows real-time management of inventory in one consolidated program. This inventory management system is fed into the new call center where operators place orders based on the actual inventory status, Fitzgerald said.
"By consolidating our order processing personnel into a single call center, we are able to provide our accounts with more convenient, extended hours as well as continuous coverage at all times throughout the day," he continued. "We have hand selected some of our current warehouse and retail employees, such as Jim Sherer, Frank Conti and Kory Miller, along with some newly hired people. This structure change along with new call center technology should really assist us in being responsive to what our customers are looking for."
"This year marks our 50th anniversary and this new call center is just part of the new innovations we have planned for in this monumental year," noted Joe Flynn III, president of Flynn's Tire Group.
Published by The Business Journal, Youngstown, Ohio.
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