HERMITAGE, Pa. --First National Bank of Pennsylvania has won six 2011 Greenwich Excellence in Banking Awards, reports the bank's president and CEO, Vincent J. DeLie Jr.
Greenwich Associates, founded in 1972 and based in Stamford, Conn., named the bank a national winner in small-business banking in three categories: overall satisfaction, relationship manager performance and branch satisfaction.
Greenwich Associates also recognized First National Bank as regional winner (for the northeastern United States) in the small-business banking category in overall satisfaction and as a winner for treasury services.
First National Bank received its third Greenwich Excellence Award, this for the northeastern United States, for overall satisfaction in middle-market banking.
Fewer than 6% of the 750 banks Greenwich Associates evaluates are accorded recognition for excellence, First National Bank says.
Greenwich said it surveyed the decision-makers at 13,500 enterprises, with annual revenues of $1 million to $10 million, across the United States to measure customer satisfaction. It conducted a similar survey of middle-market businesses, defined as those with annual revenues ranging from $10 million to $50 million, in that category.
Greenwich, a research-based strategy management firm that serves financial-services professionals, gave 14 awards for excellence at the national and regional levels to M&T Bank, Buffalo, which has $70 billion in assets. Coming in second with 12 was BB&T, Winston-Salem, N.C.; it has $157 billion in assets.
First National Bank, the largest subsidiary of F.N.B. Corp., had just under $10 billion in assets last year. With the acquisition of Parkvale Financial Corp. Jan. 1, its assets, pro forma, are closer to $11.8 billion.
Published by The Business Journal, Youngstown, Ohio.