Wednesday, August 15, 2012NORTH LIMA, Ohio -- Local telecommunications provider Armstrong has been selected by Cable Fax Magazine, a telecom industry publication, as its top customer service provider in the nation for 2012. The magazine awarded the company its "independent customer service award" in the July issue.
“We’re very excited for our employees to receive this recognition.” said Jeff Ross, president of Armstrong’s Cable Division. “They work hard every day to be sure we offer our customers the best service possible. And now that hard work has been noticed nationally.”
Since the company’s inception, customer service has been an important part of its business plan, said Terry Dickerhoof, Armstrongvice president of customer care.
“All of our field service technicians are focused on giving each customer the ‘Armstrong Experience’,” added Don Tacik, vice president of operations. “They are measured on the responses we get from customers and take great pride in the scores they achieve and the many positive comments received.”
Armstrong uses several benchmarking methods to ensure its service stays high. These scores consistently rank them among the best service companies in the nation. Armstrong also was recognized by Cable Fax Magazine in 2007.
Armstrong provides television, high-speed Internet and telephone services to customers in Pennsylvania, Ohio, West Virginia, Kentucky and Maryland, and is America’s 15th largest multiple system operator according to the National Cable & Telecommunications Association.
Published by The Business Journal, Youngstown, Ohio.